Frequently Asked Questions

ICE SLEEP is an AI-powered dual-zone temperature control sleep system that actively regulates your sleep environment throughout the night.

Much safer. Adopting closed-loop semiconductor water circulation, there is no electric heating wire touching your body, eliminating all electric leakage risks compared with regular electric blankets.

Yes. Both fabrics support gentle machine washing. Polyester fabric dries extremely fast with no ironing needed; bamboo fiber fabric stays soft after repeated washing without hardening. Please detach the host and sleep monitoring pads before cleaning.

No. Both bamboo and polyester fabrics feature tight wrapping performance to flatten the built-in silicone tubing completely. The soft silicone pipelines distribute evenly under the fabric, so you won’t feel hard bumps during turning or resting.

Adjustable range is 16°C to 40°C. Hot sleepers can set cooling mode to stay around the ideal 32–34°C sleep zone, while cold sleepers can preheat the bed surface quickly in minutes. Couples can set separate temperatures on left and right sides without compromise.

No extra fees! All duties, taxes and clearance costs are covered within your purchase price. No further payment is required upon delivery.