Informativa sui rimborsi

Thank you for choosing ICESLEEP. Please read our returns policy carefully before making a purchase.

No Returns Accepted

Due to hygiene and health considerations, we do not accept returns or exchanges for any products once delivered, unless the product is defective or damaged upon arrival.

This policy applies to all orders, including but not limited to:

  • Smart mattress pads / bed covers

  • Temperature control main units

  • All accessories and components

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery .Please provide:

  • Your order number

  • Photos or videos showing the defect or damage

  • A brief description of the issue

We will evaluate each case individually and, if confirmed as a manufacturing defect, we will arrange a replacement or repair in accordance with our 1-year warranty policy (shipping costs for replacements are borne by the buyer).

Non-Returnable Items

All products are non-returnable and non-refundable for change of mind, incorrect size selection, or any other reason not related to product defects.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the item, for any reason, in accordance with EU consumer protection laws.

To be eligible for a return under this provision:

  • The item must be unused, unopened, and in its original packaging with all tags and accessories

  • You must provide the receipt or proof of purchase

  • The buyer is responsible for return shipping costs

Please note: Due to the nature of the product (bedding/sleep accessories), we reserve the right to refuse returns if the item shows any signs of use or the packaging has been opened, in compliance with hygiene regulations.

Refunds

Refunds (if applicable) will be processed to your original payment method within 10 business days after we receive and inspect the returned item.